Shipping & Returns
Domestic (Singapore) Shipping:
Shipping within Singapore is FREE with QXpress/Singpost or equivalent for ALL orders.
- Expected delivery timings: 1-3 working days from date of posting.
**Bear in mind the lead time as stated at the top of the website.
**Products will be posted only after they are completed, in accordance to the current lead time as stated on date of purchase.
**Lead time is an estimate ONLY and may be longer or shorter due to unforeseen circumstances.
International Shipping (Courier):
For orders shipped to destinations outside Singapore, orders are shipped with courier services such as DHL/Fedex/UPS. Final shipping prices are calculated at checkout.
- Expected delivery timings: 2-4 working days from date of posting.
**Bear in mind the lead time as stated at the top of the website.
**Products will be posted only after they are completed, in accordance to the current lead time as stated on date of purchase.
**Lead time is an estimate ONLY and may be longer or shorter due to unforeseen circumstances.
International Shipping (Post Office Mail):
For high-value bespoke leather goods, it is preferable to ship with couriers as the risk of stolen/lost post office mail is too high (about 1 in 25 get lost). Although it is considerably more expensive, we believe that peace of mind in getting your bespoke leather good far outweighs the extra cost incurred.
We are able to ship high-value bespoke leather goods via post office mail (Singpost), however, there is limited tracking capabilities and insurance associated with International Singpost shipping, thus Atelier KAI is NOT responsible for any lost, damaged or stolen packages using this method.
While it is easy for a large brand who is merely a reseller to resend a product, all of our products are handmade and bespoke, hence the time and cost to remake products in any lost package using this shipping method is unsustainable for us. We hope to seek your understanding on this matter.
- Expected delivery timings: 7 to 22 working days from date of posting.
**Bear in mind the lead time as stated at the top of the website.
**Products will be posted only after they are completed, in accordance to the current lead time as stated on date of purchase.
**Lead time is an estimate ONLY and may be longer or shorter due to unforeseen circumstances.
International Shipping: Taxes, fees, duties, brokerage fees etc.
International customers are responsible for all taxes, fees, duties, brokerage fees, etc. once the package leaves Atelier KAI's possession and for importing the items into their country. They are required to be paid upon delivery. Atelier KAI reserves the right to charge the original method of payment if they are not paid upon delivery.